Download Problems

The downloading of files from this site has been extensively tested with multiple operating systems and different browsers.

There are a number of potential reasons for download problems, but the most common ones relate to Adobe Acrobat Reader attempting to open the document inside your browser's window. This can fail because the document is too big for the memory allocated by your operating system or because of problems with the installation of Adobe Acrobat Reader or the browser. Another potential problem is that the version of Adobe Acrobat Reader is not fully compatible with the version of your browser or the version of your operating system.

Please go HERE if you need to download the latest version of Adobe Acrobat Reader.

Please go HERE for troubleshooting information from Adobe. You can configure Acrobat Reader so that it opens documents in its own window.

The simplest solution to the problem is to download the file to your hard disk and to then open it with Adobe Acrobat Reader. To do this, proceed as follows:

Windows Users

1. Click on the download link with the RIGHT button on your mouse.
2. From the Drop Down Menu choose the option 'Save Target As'
3. When the Save dialogue box appears, select a destination and click Save.
4. Locate the file and double click on it.

Macintosh Users

1. If you are using a two button mouse, click on the download link with the RIGHT button of your mouse.
2. If you are using a single button mouse with MacOS 9 or older, click on the download link and keep the button pressed.
3. If you are using a single button mouse with Mac OS 9 or Mac OSX, hold the control button and then click on the download link.
4. From the Drop Down Menu choose the option 'Download Link To Disk' for Internet Explorer or 'Save this Link as..' for Netscape or 'Save Linked File As..' for Safari.
5. When the Save dialogue box appears, select a destination and click Save.
6. Locate the file and double click on it.

If the problem persists, please contact the webmaster HERE.